Can I Cancel my order?

Easy Cancellation within 15 minutes of your order

You can now cancel your order prior to the fulfillment windows described below by simply going to your receipt page! If your order has not been printed, you'll be able to simply click
the cancel button for a full refund:

If the cancel button is not available, this means that your letter has already been printed and we will not likely be able to cancel the order. Please email support@mailform.io with the subject line in the following format: "cancel:<order_id>". 

Please read below for cutoff times based on the class of service chosen.

USPS First Class & USPS Certified Mail

Orders can be cancelled within 2 hours of receipt, between 7am and 4pm EST, Monday through Saturday. 

After the two hour window, and for cancellation requests after 4pm, we will make every effort to cancel orders upon request, but cannot guarantee that we will be able to do so.

USPS Priority Mail

Orders placed before 10:45 am must be cancelled within a 15 minutes.

After the 15 minute window, and for cancellation requests after 11 am, we will make every effort to cancel orders upon request, but cannot guarantee that we will be able to do so.

USPS Priority Express Mail

Orders placed before 8:45 am must be cancelled within a 15 minutes.

After the 15 minute window, and for cancellation requests after 9 am, we will make every effort to cancel orders upon request, but cannot guarantee that we will be able to do so.

FedEx Standard Overnight Mail

FedEx orders made prior to 4:30 pm must be cancelled within 15 minutes. After 4:30pm we will make every effort to cancel orders upon request but cannot guarantee that we will be able to do so.