We have an automated fulfillment system so please keep in mind the below timelines regarding refunds. You can also cancel your order following the instructions here

First and foremost, we don't monitor our support inbox outside of 9 am to 4pm EST, Monday through Friday. We implore customers to exercise caution when sending documents outside of business hours. Orders cancelled outside of these hours will be automatically fulfilled overnight and not subject to refund

USPS First Class & USPS Certified Mail

Orders cancelled within 2 hours of receipt, between 7am and 4pm EST, Monday through Friday, will be refunded to the form of payment. 

After the two hour window, and for cancellation requests after 4pm, we will make every effort but cannot guarantee that we will be able to do so.

USPS Priority Mail

Orders can be cancelled for full refund if the cancellation request is received before 10:45 am when we fulfill priority mail for the day.

Orders placed after 10:45 AM must be cancelled within 15 minutes to receive a full refund.

USPS Priority Express Mail

Orders can be cancelled for full refund if the cancellation request is received before 8:45 am.

Orders placed after 8:45 am must be cancelled within 15 minutes to receive a full refund.

FedEx Standard Overnight Mail

Orders must be cancelled within 15 minutes  to receive a full refund.

Credit Orders

We will refund all unused credit requested within a month. After 1 month, refunds of credit purchases will be net of a 3% processing fee.