Why was my letter never sent?

So you placed an order with Mailform and now you look at the tracking number and see the below error on the USPS website:

First, if you are looking after 120 days, you need to keep in mind that records are not kept at the USPS forever:

Mail Class and Services Record Storage
USPS Tracking® Service 120 days
Signature Confirmation™ Service 1 year
Priority Mail Express® Service 2 years
Certified Mail™ Service 2 years
Registered Mail™ Service 2 years
Numbered International Mail Services 2 years
Adult Signature Required/Adult Signature Restricted Delivery Mail Services 2 years

Also, according to the USPS

The absence of a delivery scan on a mailpiece does not necessarily indicate that the item was not delivered. It is possible the piece was delivered but the scan was not captured. If you think this has happened, you may wish to contact the sender or recipient to confirm delivery of the item.

If there are no delivery scans in our system, and you know the package was delivered, the sender can request a refund for the USPS Tracking® fee (but not the postage). This is applicable only to USPS Marketing Mail® parcels.
If you placed your order less than 120 days ago, then please just click the contact us link in the top right of the page!
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