How to Customize Return Addresses in Mailform

Mailform offers a simple but powerful feature that allows you to include a custom return address on your outgoing mail. Whether you're guiding a single client to return mail to a court or regulatory body or managing a massive claims process which require documents to be return to unique addresses across many clients, you can easily specify where return envelopes should be directed on a per recipient basis.

This guide will walk you through the process.

1. Start at Mailform and upload your document using the quick start option

2. Enter your recipient's address

3. Enter your own (return) address

4. Here's where you'll use the new feature - on the confirmation page, look for the additional options section

5. Select "Include Return Envelope" from the fulfillment options

6. Click the "CUSTOMIZE" button to modify the return envelope details

You have two main options for customizing your return envelope:

Option 1: Add Enhanced Details

You can enrich the return envelope with a customer id, QR code (scannable by phone), add a custom message or up to 5 lines of additional information.

Option 2: Override Return Address

To use a different return address:

1. Check "Use Custom Return Address"

2. Add a new address (the default is the sender address)

Save changes by pressing "Done"

When sending multiple letters, you have two efficient ways to manage custom return addresses:

Within the BulkMail tool, you can customize return addresses for each envelope:

1. Select the envelope(s) you want to customize

2. Look for the custom return address option in the hamburger dropdown menu to the right of each row

3. Enter the desired return address details
   

For large mailings, save time by preparing each row or envelope in your file by completing our template with additional custom addresses. In this case you can include columns in your .csv or .xlsx file which include the custom return address for each row ( or envelope) :

1. Navigate to the address file import step

2. Scroll to the bottom of the import interface

3. Look for the "Use Custom Return Address" option

4. Import your address file with custom return address fields

- Certified Mail with Electronic return receipts requires a United States sender address

- All custom return addresses must comply with postal regulations

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Need more help? Contact support@mailform.io