Why was my letter forwarded?

When using USPS Priority Mail Express or Certified Mail, your tracking information may sometimes show unexpected statuses, such as "Forwarded" or "Available for Pickup." Here's what these terms mean and why they occur:

Mail forwarding occurs when the recipient has an active mail forwarding request filed with USPS, or when the provided delivery address is incomplete, incorrect, or has restrictions (such as PO Boxes or specialized addresses). In these situations, USPS redirects the mail to another location—usually the closest post office—to ensure it can be securely delivered or picked up.

If your tracking status shows "Available for Pickup," USPS was unable to directly deliver your mail due to specific delivery instructions, restrictions, or address issues. Instead, USPS securely holds the mail at a local post office for the recipient or authorized person to collect. Typically, the mail is held for approximately 15 days before being returned to the sender.

If mail designated as "Available for Pickup" isn't collected within the specified timeframe, it will be returned to the sender by USPS.

If Mailform fails to hand your Mail off based on our fulfillment timeline, you'll receive a refund immediately. If your Priority Mail Express shipment did not meet the guaranteed delivery timeline due to USPS-related delays (not caused by sender or recipient errors), you might qualify for a refund. Refund requests can be initiated by filling our request form

Always confirm the accuracy and completeness of delivery addresses to avoid forwarding and delivery complications.

Contact support@mailform.io for additional help.