What do I do if I have a pending charge but no receipt or confirmation?

Thanks for trying Mailform, and we’re sorry you’re running into issues completing your purchase.

If you're seeing a pending charge but haven’t received a receipt, your payment likely did not go through. No worries—we’re here to help.

1. Card Provider Issues

• Insufficient funds

• “Do Not Honor” or declined response
  Tip: Check with your bank or try a different card.

2. Address or Verification Errors

• Incorrect street address, ZIP/postal code, or CVV

• Your card must match the billing address exactly (for fraud protection).
  Tip: Double-check your info or try another card.

3. Ad Blockers

• Some ad blockers interfere with checkout.
  Tip: Try disabling your ad blocker, or use private/incognito mode to place your order.

If your payment failed:

• You might see a temporary pending charge on your bank statement.

• Don’t worry—this will automatically disappear.

We also accept PayPal (where available), which may work if your card doesn't.

If you’ve checked everything and are still stuck, contact our support team and we’ll get it sorted.

Thanks again for using Mailform. We appreciate your patience!