How to Access Your Mailform Order When Using Apple Pay with "Hide My Email"

At Mailform we prioritize your privacy and security. If you use Apple Pay and select the "Hide My Email" option, it’s important to know how to access your order information. This guide will walk you through the process and explain our policies to ensure a smooth experience.

To look up your order, you will need:

• The Order ID

• The Recipient Zip Code, exactly as it was entered when placing the order (including all 9 digits if a ZIP+4 code was used)

These requirements are in place to prevent unauthorized third-party access to your mail piece details. However, if you are logged into your Mailform account, you will only need the Order ID.

1. Find Your Order ID:
   Your Order ID is provided in the confirmation email sent to you after placing your order.
   
   If you used "Hide My Email," this email would have been sent to the randomized email address generated by Apple. Ensure you check the inbox of the randomized email or any forwarding setup you may have in place.

2. Locate the Recipient Zip Code:
   
   The recipient Zip Code is the postal code you entered when placing your order.
   
   Make sure you have the exact Zip Code, including all 9 digits if you used a ZIP+4 code format (e.g., 12345-6789).

3. Using the Order Lookup Tool:
   
   Go to the [Mailform Order Lookup Tool](https://www.mailform.io/order-lookup).

   Enter the Order ID and the Recipient Zip Code as specified.

   Click on the “Lookup Order” button to retrieve your order details.

4. Alternative Method - Logging into Your Mailform Account:

   If you have a Mailform account, simply log in.

   Once logged in, you can access your order with just the Order ID, without needing to enter the Recipient Zip Code.

Q: What if I can’t find my Order ID?

- Check your email inbox and spam/junk folders for the order confirmation email.

- If you still cannot find it, contact Mailform customer support for assistance.

Q: What if I don’t remember the exact Recipient Zip Code?

- It is crucial to enter the exact Zip Code as used during the order placement. Double-check any records or receipts where you might have noted it.

Q: Why do you require both the Order ID and Recipient Zip Code?

- This policy ensures that only the person who placed the order can access its details, enhancing the security of your mail piece.

Q: What if I used "Hide My Email" and didn’t receive a confirmation email?

- Verify the email address associated with your Apple ID to check for any forwarding issues.

- If necessary, contact Mailform support with details of your purchase for further assistance.

By following these steps, you can easily access your Mailform order details even if you used Apple Pay and selected "Hide My Email." Your privacy and security are our top priorities, and we are here to help if you encounter any issues.

For additional support, please reach out to our customer service team.